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Privacy

Looqee Privacy Policy

Last updated: October 7, 2026

This Privacy Policy describes how Looqee (“we”, “us”, or “our”) collects, uses, and shares information when you use the Looqee mobile application and related services.

Who we are

Looqee is a location-based social app that helps people discover nearby conversations and connect with others. The app is operated by Ludusoft Studios.

Information we collect

Depending on how you use Looqee, we may collect:

  • Location. Your device location, reduced in precision on your device before it is sent (see Location below), to power nearby discovery and location-based features. Location may also be inferred by advertising partners from IP address.
  • Profile information. Nickname, avatar (emoji), bio, and interests you choose to provide, plus people you save as favourites or add with a friend code.
  • Messages and other content. In-app messages and other content you create or send in Looqee.
  • Device and app identifiers. A random device identifier we generate for your install, push notification tokens (for example Firebase Cloud Messaging), operating system, and app version. Advertising partners may also collect advertising or device identifiers.
  • Device identifiers for safety. To keep Looqee safe and enforce bans, the app sends one-way hashed versions of device identifiers (Android ID on Android; an app-specific identifier and identifier for vendor on iOS). We never receive the original identifiers, we never use them for advertising, and we never share them. See Safety, reports and moderation.
  • Safety and moderation information. Reports you send or that are made about you (reason, optional note, the bubble and the time, and a copy of the related messages or profile), people you block, timeouts and bans, ban appeals you write, and messages you send through the Contact & safety form (with an optional reply email).
  • Technical and diagnostic data. Limited information needed to operate the service and display ads, including crash reports collected through Firebase Crashlytics and diagnostics collected by our advertising SDK.

We do not require your email address or phone number to create a Looqee account. Accounts are based on a device identifier generated on your device.

How we use information

  • Provide core app features (nearby discovery, conversations, profiles)
  • Create and manage your device-based account and sessions
  • Send push notifications related to app features (for example nearby activity), when you allow notifications
  • Show ads and measure ad performance through Google AdMob
  • Protect the service (security, abuse prevention, and reliability) and fix crashes
  • Review reports, enforce our Community Terms (removing content, timeouts and bans), detect ban evasion, and respond to appeals and contact messages

Location

Looqee uses your location while you use the app to show bubbles and people near you and to notify you about nearby activity. If you choose to allow it (“Allow all the time” on Android, “Always” on iOS), Looqee also collects location data for these features when the app is closed or not in use.

  • Your location is rounded on your device before it is sent: to about 10 m by default, or about 100 m or 1 km if you choose so in Profile → Safety → Location precision.
  • Other users see your approximate distance, never your exact location.
  • You can change or turn off background location at any time in your device settings or from Profile → Safety → Background location.

Safety, reports and moderation

  • Reports, bans and appeals. Reports, timeouts, bans, appeals and Contact & safety messages are seen only by our moderation team. We use them to keep Looqee safe, enforce our Community Terms and respond to you. A report about someone is not shown to the reported person. When you report someone, we keep a copy of the related messages or profile so a moderator can review it; that copy is deleted after 90 days. Someone you report no longer appears on your People screen.
  • Device identifiers. The hashed device identifiers described above are stored with your device’s account and are used only to recognise a banned user who reinstalls the app or clears its data. They are attached to a ban if your account is banned and are deleted from the ban when it is lifted or an appeal is approved. They are deleted when you delete your account (except as described for active bans below); if you stop using Looqee without deleting your account, they are deleted after 12 months without use.
  • Blocking. When you block someone, the block is stored on our servers (so it applies to private messages and nearby discovery) and also on your device (so their bubble messages are hidden). Unblocking or deleting your account removes it from our servers.
  • Offensive-word filter. The “Hide offensive words” setting works on your device using a word list downloaded from our servers. No message content is sent to us for filtering.

How we share information

We share information with:

  • Other Looqee users, when you use features that make information visible to them (for example nickname, avatar, bio, interests, relative proximity, and messages you send).
  • Service providers that help us operate Looqee, including hosting and infrastructure providers that process data on our behalf.
  • Google, for Firebase Cloud Messaging (push delivery), Firebase Crashlytics (crash reports) and Google AdMob (advertising). Those services may collect device or advertising identifiers and related technical data under their own privacy policies.

We do not sell your personal information. We may disclose information if required by law or to protect the rights, safety, and security of users or the service.

Ads

Looqee uses Google AdMob to show ads. AdMob may collect and use device identifiers, IP address, and interaction data to deliver and measure ads. You can learn more in Google’s Privacy Policy and manage advertising preferences in your device settings where available.

Data retention

We keep account and related data while your account is active. Inactive account data may be removed automatically after 180 days of inactivity. Limited technical logs may be retained for a shorter period for security and operations, then discarded under normal log rotation.

Safety and moderation records (reports, timeouts, bans, appeals and Contact & safety messages) are kept while your account exists, for as long as needed to keep Looqee safe and to enforce bans. They are deleted when you delete your account. Hashed device identifiers of an account that is not deleted are deleted after 12 months without use.

Your choices and data deletion

You can control location and notification permissions in your device settings. In Profile → Safety you can also choose your location precision, turn background location on or off, hide offensive words, read our Community Terms and this policy, and contact us through the Contact & safety form.

You can permanently delete your Looqee account and associated server data in the app:

  1. Open Looqee
  2. Go to Profile
  3. Tap Remove account
  4. Confirm by typing your nickname

Deleting your account removes all of your data from our servers, including your profile, messages, favourites, bookmarks, blocks, location, push token, reports you sent or that were made about you, appeals, Contact & safety messages, timeouts and hashed device identifiers. If your account is banned when you delete it, we keep only what is needed to keep that ban in force (the ban itself, its hashed device identifiers and the reports that led to it) until the ban is lifted or an appeal is approved, and then delete them too.

Step-by-step instructions are also available on our Delete your data page.

Adults only

Looqee is intended for adults only, aged 18 or over, as stated in our Community Terms. It is not directed at or intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that a person under 18 is using Looqee, we will remove their data and ban the device. If you believe someone under 18 is using Looqee, report them in the app or contact us through Profile → Safety → Contact & safety.

Security

We use industry-standard protections in transit (HTTPS/TLS) and additional safeguards for certain stored data. No method of transmission or storage is completely secure.

International processing

Your information may be processed on servers in countries other than where you live, including by our service providers and partners such as Google.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

Contact

For questions about this Privacy Policy, contact us in the app through Profile → Safety → Contact & safety, or use the developer contact details shown on the Looqee store listing (Google Play or Apple App Store). Account deletion is handled in the app via Profile → Remove account; because accounts are device-based and not tied to email login, we cannot verify and delete an account through an off-device request alone.